Refund & Cancellation Policy

Last updated: February 2026

This Refund & Cancellation Policy applies to all services provided by Attitude Pozitive ("we", "us", "our"). By purchasing or booking our services, you agree to the terms below.

1. Services Covered

This policy applies to all personal training sessions (in-person or mobile), training packages and programs, recurring subscriptions, and consultations or introductory sessions.

2. No Refunds for Change of Mind

Due to the nature of our services and the time reserved for each client, we do not offer refunds for change of mind. Unused sessions are non-refundable once a package or subscription has commenced.

3. Consumer Guarantees (Australian Consumer Law)

Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a refund or remedy if the service is not delivered with due care and skill, is not provided as described, or a major failure occurs.

4. Cancellations by Clients

Session cancellations require a minimum of 24 hours’ notice. Late cancellations or missed appointments are forfeited and charged in full.

Subscriptions may be cancelled with at least 7 days’ notice before the next billing cycle.

5. Fixed-Term Packages

Fixed-term programs are commitment-based and non-refundable once commenced.

6. Cancellations by Us

We may cancel or reschedule sessions due to illness, unsafe conditions, or events beyond our control. In these cases, sessions will be rescheduled or credited.

7. Payment Disputes

Please contact us directly before initiating a chargeback. Unauthorised chargebacks may result in suspension or termination of services.

8. Contact

Email: josh@attitudepozitive.com.au

Attitude Pozitive

ABN: 63 564 583 586

Location: Adelaide, SA